Request type restrictions in JSM

 What's new?

Agents in Jira Service Management will have more control over who can and who cannot raise requests through the portal. Keep in mind that this won't be applied for the issues that have been raised through Jira directly.

Picture this: You have multiple departments. You got your sales guys, IT, developers, designers and let's say finance. Sales guys don't wanna allow anyone to see the deals that they have made with other clients, because hey, this is a surprise for later! You want to limit that these requests can be raised by the sales team and the head of sales. You head over to the sales request type, click on the lock, add the sales team group and the head of sales, let's name him Peter. 

 

Source: https://community.atlassian.com/t5/Jira-Service-Management-articles/Announcing-request-type-restrictions-in-Jira-Service-Management/ba-p/2735416

 

Now only Peter and the sales people will be able to raise requests, everyone else won't be able to do so. 

In order to limit who can see the issues you need to set up issue security levels which is prior to the issue security scheme. 

What are you waiting for?! Go to your JSM project and test these changes! 💪